Common Questions and Answers:

Q. Do I need to provide any equipment?
A. You will not need to supply any equipment; our professional team will bring all the necessary equipment to do the job. 

Q. Do I need to cover any furniture or carpets?
A. No. Our team always removes their shoes when entering your home. 

Q. Do I need to move any furniture or ornaments?
A. QWC will move any furniture that may be in any danger of getting damaged. 

Q. What happens if it’s raining?
A. We can clean your windows in wet weather, although if ladder work were required it can be dangerous for us and we would need to return to complete the job. 

Q. How and when do I pay for the job?
A. An invoice will be sent after the completion of the job and a return address envelope is included. We currently accept cash, cheque, credit card and EFT transfers

Q. I have security screens on some windows that can not be removed. Can you clean these.?
A. We have a method of cleaning that removes almost all of the dirt build up on these windows. They will not have the same finish as your other windows, but will be a lot cleaner. 

Q. We have a cracked window. Will you still clean it?
A. It is our policy not to clean glass that is already broken.

, although some windows can be cleaned without problems. 

Q. What if something is damaged in my home?
A. Queensland window cleaning has full public liability and any items damaged will be replaced.

Q. Why can’t I just use the pressure cleaner I bought at the hardware store?

Domestic pressure cleaners are not made do much. They are low flow and high pressure. This results in either inconsistent lines across the work area or stripped paint and damaged render. They often can reach the work area (such as eaves and gutters) and definitely won’t kill or prevent mould regrowth.

Q. Why is Soft Washing better than pressure washing?

When we provide house washing we are not using high pressure. Our various equipment is all designed to provide high flow but at low pressure. We create a solution on site to target the grime, dirt and mould build up on your house and apply it at low pressure. Occasionally we may use soft bristled brushes to agitate certain areas before rinsing, once again at low pressure.

Q. Will my windows get dirtied by the water when you wash my house?

They won’t get dirty, but they will get covered in solution and rinse water. Did you know though, that we will pull out our water fed pole system at the end of the job. So we can tidy up the glass by using our Pure H2O Treatment. Our on board filtration system purifies the water so that it cleans spot free. It leaves the view from your windows looking better than ever.

Q. Why should I get house washing?

Mainly to make your house look good. Saying that, washing your house will extend the life of your paint. Stopping mould and lichen from taking hold is important to protect the integrity of your homes exterior. But back to the visual. The number of customers we’ve had that are thinking about painting and being blown away by the change is astounding. We love seeing the transformation ourselves, it’s always a great feeling for us as well to see the difference.

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